Disclaimer
Last Updated: 2026-04-21
Med-Gen Insurance Agency, trading as Med-Gen, is a licensed insurance intermediary duly registered and operating in compliance with the Insurance Act (Cap. 487) and the regulations of the Insurance Regulatory Authority (IRA) of Kenya. We are committed to delivering professional, transparent, and client-centred insurance intermediation services on behalf of our underwriting partners.
1. Professional Insurance Advisory Role
Med-Gen Insurance Agency is a licensed insurance intermediary operating on behalf of, and in partnership with, regulated underwriters. The guidance, recommendations, and product information provided through this platform constitute professional insurance advisory services rendered in that capacity. Our team is committed to helping you find the right cover for your needs, backed by the expertise and authority of our underwriting partners.
2. Coverage and Claims
While we work diligently to match you with the most suitable insurance products, the ultimate terms of coverage, claim determinations, and settlement decisions rest with the underwriting insurer in accordance with the policy contract and applicable Kenyan insurance law. We advocate on your behalf throughout the process and are here to support you at every step.
3. Accuracy of Information
The reliability of your policy depends on the accuracy of the information you provide. In line with the Insurance Act and the principle of utmost good faith (uberrimae fidei), users are required to disclose all material facts truthfully and completely. Med-Gen shall not be liable for any prejudice arising from inaccurate, incomplete, or misleading information submitted by a user.
4. Third-Party Services
Our platform integrates with third-party systems including payment processors and insurer portals to deliver a seamless experience. While we carefully select our partners, Med-Gen cannot be held responsible for the independent acts, omissions, or service interruptions of third parties operating under their own regulatory frameworks.
5. Regulatory Compliance
All insurance products facilitated through this platform are subject to the terms and conditions of the issuing insurer and the regulatory oversight of the Insurance Regulatory Authority of Kenya. Med-Gen operates strictly within the bounds of its intermediary licence and applicable Kenyan law, including but not limited to the Insurance Act, the Data Protection Act, 2019, and any relevant IRA guidelines in force.
6. Limitation of Liability
To the extent permitted by law, Med-Gen's liability in connection with the use of this platform is limited to direct losses arising solely from our own negligence or wilful default in the performance of our intermediary obligations. We remain fully committed to resolving any concerns promptly and professionally.